Bug fixes, speed optimization, app management, theme updates, and conversion work, handled under one retainer by a team that has spent its careers on the revenue side of the business. We know what breaks conversions because we have spent years fixing them, and measuring what each fix returned.
A real audit of your speed, app stack, and theme health. No call required to start.
Shopify handles hosting, security patches, and uptime. That is about 20% of what a revenue-generating store needs. The other 80%, the speed optimization, the design updates, the app conflicts, the broken checkout flows, the mobile rendering, the technical SEO, falls on you, or on whoever picks up your support ticket two days from now.
Every plan is backed by a team that has spent its careers on the revenue side of the business, scaling four ecommerce brands from zero to seven figures along the way. We know what matters because we have measured the revenue impact of every type of fix, update, and optimization.
Broken layouts, checkout errors, theme conflicts, mobile rendering. Dedicated developer hours every month, with same-day triage on critical issues.
CWV audits, image compression, lazy loading, app bloat cleanup, render-blocking script removal, and CDN tuning. Faster stores rank higher and convert more.
Evaluation, installation, configuration, and monitoring of your app stack, plus product page layouts, collection redesigns, and custom Liquid when the editor hits its limits.
Checkout flow testing end to end, A/B test setup and QA, and the conversion work that turns existing traffic into more revenue without buying a single extra visit.
Monthly reports on traffic, conversions, page speed, and revenue attribution, with backups before every deployment and a rollback in minutes if a Shopify update breaks something.
A named account contact triages your requests, confirms scope and hours, and queues the work. Critical issues, a down site, a broken checkout, a payment error, jump the queue regardless of tier.
Most Shopify support shops hire developers who are excellent at Liquid, CSS, and JavaScript. What they lack, through no fault of their own, is context for how the work affects the metrics that keep your store profitable. ROI.LIVE was built on performance marketing. The Shopify team operates inside that culture.
Devs who write code. Period.
Devs who understand revenue.
This is the same model that runs every ROI.LIVE engagement. A senior fractional CMO and growth architect owns your strategy and the team that runs it, under founder Jason Spencer's standard. On a Shopify retainer that means the people touching your store think about page speed as a conversion metric, not only a technical benchmark. That awareness does not cost you extra. It is baked into every hour of work.
ROI.LIVE has taken four ecommerce brands from zero to seven figures and worked across 55+ industries, startup to eight figures. The Shopify management team carries that revenue experience into the technical work on your store.
Jason Spencer built and sold a 12-technician IT services company between 2004 and 2008, then founded ROI.LIVE. So the people touching your store have carried payroll and margin, not just managed campaigns. A slow page costs money, a broken mobile checkout kills conversions, and app bloat compounds. They knew that before you had to tell them. How we think about a Shopify retainer
We review your store's speed, app stack, theme health, and technical SEO. You get a written report with findings and a recommended scope. No call required.
We size the dedicated developer hours to your store's volume and complexity, then give you a fixed quote tied to the revenue we are trying to move.
Collaborator access, a staging environment, monitoring tools, and your named account contact, set up in under a day.
Submit requests, we triage, execute, QA, and deploy. Monthly reports show what was done, what improved, and what is queued next.
It covers bug fixes and technical troubleshooting, speed and Core Web Vitals optimization, app stack evaluation and cleanup, theme and design changes, conversion rate work, and ongoing optimization, all under one monthly retainer. Every plan includes a named account contact, performance monitoring, and a backup before every deployment. You pay for hands-on-keyboard work, not for reporting and check-ins.
Engagements start at $5,000 a month and scale with the size of your store and the work it needs. You get a fixed quote on the call, tied to the revenue we are trying to move. One team, one fee, no surprise invoices. If you are not sure what scope fits, request the free store audit and we will recommend the right level based on your store's complexity.
Continuity and context. A freelancer works on one task and moves on. Our team knows your store's history, your app stack, your theme architecture, and the quirks in your custom code, so there is no re-onboarding every time you need something done. Monitoring, backups, and reporting are built into the retainer, services a freelancer will not provide.
Yes. Higher tiers include Shopify Plus work: checkout customization, Shopify Scripts, Flow automation, multi-store management, and B2B wholesale. If you are considering migrating to Plus, that migration is part of the scope, handled by the same team that already knows your store.
Get a free store audit. We will review your speed, app stack, and theme health, then tell you what we would prioritize first and what a retainer would cost. No obligation, no pitch.
Book your free store auditA written plan, yours to keep either way.