Bug fixes, speed optimization, app management, theme updates, and dedicated dev hours — handled by a team that has spent 30 years on the revenue side of ecommerce. We know what breaks conversions because we've spent careers fixing them.
Shopify handles hosting, security patches, and uptime. That's about 20% of what a revenue-generating store requires. The other 80% — speed optimization, design updates, app conflicts, broken checkout flows, mobile rendering, and technical SEO — falls on you or whoever picks up your support ticket two days from now.
Every ROI.LIVE Shopify management plan is backed by a team that has spent decades building and optimizing ecommerce stores on the marketing side. We know what matters because we've measured the revenue impact of every type of fix, update, and optimization.
Broken layouts, checkout errors, theme conflicts, mobile rendering issues. When something goes wrong, we fix it. Same-day triage on critical issues across all plans.
Core Web Vitals audits, image compression, lazy loading, app bloat cleanup, render-blocking script removal, and CDN tuning. Faster stores rank higher and convert more.
Evaluation, installation, configuration, and ongoing monitoring of your app stack. We audit for redundancy, conflicts, and performance drag, then optimize or replace.
Product page layouts, collection redesigns, homepage updates, banner rotations, landing page builds. Custom Liquid development when Shopify's editor hits its limits.
Monthly performance reports covering traffic, conversions, page speed, revenue attribution, and funnel analysis. Data-driven recommendations tied to every metric.
Automated theme backups before every deployment, uptime monitoring, and proactive security checks. If something breaks during a Shopify update or app change, we roll back within minutes.
You submit a ticket. A developer who has never seen your store picks it up 48 hours later. They complete the task as described — no more, no less. Nobody flags that the image you uploaded is 4MB and will tank your mobile load speed. Nobody notices the checkout error on Safari. The work gets done. The context gets missed.
Our team has spent 30+ years on the marketing and performance side of ecommerce. When we push a theme update, we check page speed before and after. When we install an app, we monitor its impact on Core Web Vitals. When we fix a bug, we verify the checkout flow end-to-end. The technical work is the same. The awareness behind it is not.
Most Shopify support agencies hire developers who are excellent at writing Liquid, CSS, and JavaScript. What those developers lack — through no fault of their own — is context for how their work affects the metrics that keep your store profitable.
A 300ms increase in page load after a theme change doesn't register as a problem to a code-focused dev. To a team that has spent years measuring the revenue impact of site speed, it triggers an immediate fix. A checkout flow that works on Chrome desktop but drops the payment button below the fold on mobile Safari doesn't show up in a standard QA pass. It shows up in your abandoned cart rate three weeks later.
ROI.LIVE was built on performance marketing. Our Shopify support team operates inside that culture. They know a slow page costs money. They know a broken mobile experience kills conversions. They know app bloat compounds over time. That awareness doesn't cost you extra — it's baked into every hour of work.
Every plan includes a dedicated account contact, performance monitoring, and pre-deployment backups. Pick the tier that matches your store's traffic and complexity.
All plans are month-to-month unless noted. Unused hours do not roll over. Additional dev hours available at $125/hr.
Not sure which plan fits? Request a free store audit and we'll recommend the right tier based on your store's complexity.
| Feature | Typical Agency | ROI.LIVE |
|---|---|---|
| Marketing-Informed Dev Team | ✕ Code-only | ✓ Every plan |
| Dedicated Point of Contact | Shared PM / Ticket system | ✓ Named contact |
| Performance Optimization | Add-on / Extra cost | ✓ Included |
| Pre-Deployment Backups | Varies / Often manual | ✓ Automatic |
| App Stack Audits | On request only | ✓ Proactive |
| SEO Technical Fixes | ✕ Separate retainer | ✓ Growth+ |
| Core Web Vitals Monitoring | ✕ Not tracked | ✓ Every plan |
| Response Time (Growth Plan) | 48+ hours | 24 hours |
| Performance Reporting | ✕ Hours log only | ✓ Growth+ |
| Contract | 6–12 month lock-in | Month-to-month |
We review your store's speed, app stack, theme health, and technical SEO. You get a written report with findings and a recommended plan tier. No call required.
Choose the tier that matches your store's volume and complexity. Every plan is month-to-month. Upgrade, downgrade, or cancel any time.
Collaborator access, staging environment setup, monitoring tools configured, and your dedicated account contact introduced. Takes less than a day.
Submit requests via email or Slack. We triage, execute, QA, and deploy. Monthly reports show what was done, what improved, and what's queued next.
Get a free store audit. We'll review your speed, app stack, and theme health — then tell you which plan fits and what we'd prioritize first. No call required. No obligation.